Four Seasons Hotel Mumbai

I liked the room. It was very comfortable.

Room was amazing and staff really added to the experience with all the little gifts and small touches like fresh flowers, fresh fruit and sweet treats. Our room was spectacular with a view of Mumbai as far as the eye could see. Rooftop bar is worth a visit too. Many options available for breakfast. Staff were very attentive.

-All staff are very polite and welcoming; this includes housekeeper, lobby staff, luggage attendant, dinner staff, and airport shuttle driver. -The bed and bathroom are very comfortable to use. -Breakfasts are excellent, (great taste, just the right amount, and good variety). -I especially love the Hotel's WhatsApp chat, it is very convenience way to make any request; the Chat response staff is even able to give good sight-seeing recommendations when asked.

Liked the location of the hotel, the friendly helpful staff and the excellent restaurant. Our room was also spacious and comfortable. I had lost my jacket and scarf at Dehradun airport and the concierge staff at your hotel went above and beyond to get it returned to me. They made contact with the airport and arranged for the jacket to be sent to our hotel in Delhi before our flight home. This really was exceptional service and I very much appreciate the efforts of the staff involved to get the jacket back for me.

1. Overall Experience: My recent stay at the Four Seasons Hotel in Mumbai can be best described as spectacular. The sheer dedication and effort of the entire team ensured my experience was unparalleled, and I felt valued every moment of my stay. 2. Arrival Experience: I arrived late at night, unfortunately without my luggage due to it being held back at the airport in Germany. However, the warmth and genuine concern shown by Jai and Gauri at the reception was exceptional. I felt as if I was not entering a hotel but rather the home of close friends. 3. Service Efficiency: Understanding the importance of my business meeting the next day, the team went above and beyond. They made sure my shirt was immaculately cleaned and ironed, ensuring I was prepared and on time. To my surprise and appreciation, the service was complimentary, reflecting the hotel's commitment to guest satisfaction. 4. Personal Touches: One of the most heartwarming aspects of my stay were the handwritten notes I found in my room. These personal gestures from various team members created a connection that is rare to find in the hospitality industry. 5. Dining Experience: The culinary journey at the Four Seasons was nothing short of magnificent. From enjoying an unparalleled view at AER Skybar to the culinary delights at San:Qi, my palate was in heaven. The team at San:Qi deserves special mention. They made me feel like more than just a guest, greeting me by my first name from my second visit onwards, reinforcing the feeling of being amongst friends. 6. Final Thoughts: It's evident that the Four Seasons Hotel in Mumbai is doing many things right. When you have team members like Jai, Gauri, and countless others who show such dedication and passion for service, it is a testament to the hotel's commitment to excellence. I not only left as a satisfied customer but also as an ardent fan.